Rose Partners Pty Ltd ABN27006608671 is committed to the protection of personal information within the scope of applicable privacy law.
We abide by the Australian Privacy Principles established under the Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Level 5 150 Albert Road
South Melbourne 3205
The types of personal information collected and held by us will vary depending on your dealings with us. This information may include any or all of the following:
Some personal information collected is considered “sensitive” eg: tax file number and health information. However, we will never use “sensitive” personal information to identify you eg: by your tax file number unless it is required by law.
Generally, we collect personal information directly from you, such as:
We collect personal information for:
We will collect information that is reasonably necessary for the primary purpose of providing a professional service to you including for the following purposes to:
We may also collect, use and exchange your information in other ways where permitted by the Australian Privacy Principles.
We may also disclose personal information where:
We may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in.
We may also use and disclose your personal information to send updates, other relevant information and direct marketing to you from us.
The direct marketing may relate to our products and services, the products and services of the corporate partners or third parties or to keep you informed of new developments we believe may be of interest to you.
If you don’t want to receive direct marketing, you can ask us not to contact you and not to disclose your information to others for that purpose, by contacting our Privacy Officer by email firstname.lastname@example.org or at the address detailed above without charge.
We may share your personal information to identify you as our client.
We may share aggregated, non-personally identifiable information publicly. For example, we may share information publicly to show trends about the general use of our services or demographic spread of our clients.
We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
We are required to store your personal information in accordance to applicable law after which we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
From time to time we may transfer or store your information outside Australia with overseas service providers or other third parties who operate or hold data outside Australia. Where we do this, we make sure that appropriate data handling and security arrangements are in place.
If we engage with or are required to send personal information to an overseas entity to fulfill the purpose for which personal information is collected (or a related or ancillary purpose), we will seek your consent in regards to such disclosure.
We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our Privacy Officer by email or at the address detailed above.
At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act 1988 applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
We will respond to your request within a reasonable time (but not more than 30 days) after the request is made.
Information is also generated whenever a page is accessed on any of our websites that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance. This does not normally contain any personal information.
Mr Michael Sojka
03 9690 7299
We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.
We will promptly acknowledge and investigate any complaint about the way we manage personal information. Complaints will be investigated by the Privacy Officer and a response will be provided within 30 days.
If you wish to you can complain about interferences with your privacy to the Office of the Australian Information Commissioner. Their contact details are: